For any customer enquiries relating our products, please contact us using the following email address: hello@janderskin.com

For business-related enquiries, please contact us using the following email address:
 
business@janderskin.com

Yes. Find below the detailed percentage of natural ingredients contained in each product:

- Power Cleanse 96%
- Eye Wonder 97%
- Water Boost 93%

Jander is designed for all skin types, made up of ingredients that are gentle enough for sensitive skin, yet effective for most skin types.

While having a dedicated and constant skincare routine is a key part for a healthy skin, it’s only half the battle. You also need to know the correct skincare routine order to get the most out of your routine. Getting the steps correctly is as important as the products you use: Layer your
products wrong, and you could end up missing out on a lot of skin benefits.
Jander provides an easy and effective routine where you won’t have to
overthink:

How To Use

How to use

Ideally you should cleanse your skin first with Power Cleanse, shave afterwards and gently cleanse your skin a second time to provide
the freshness and clearness. Apply Eye Wonder, followed by Water Boost.

If you’re noticing any issues with a product, please contact hello@janderskin.com, and/or consult your dermatologist.

Yes, all of our products are alcohol-free.

Yes, all of our products are dermatology-tested and approved.

Yes, all of our products were tested for all skin types. Our products are made of over 90% natural active ingredients.

No, none of them have been tested on animals, and never will.

No, all of our products are gluten-free.

Once opened, our products should be used within six months.

All our products are made in Spain.

You can’t only stay healthy while practicing fitness and eating healthy. You can’t forget that you must perform essential tasks for your face, without fail: cleanse, apply hydration on the eye contour and moisturise. All three steps are required to keep the skin on your face balanced, looking healthy, and protected. The sooner you start the more protected you’ll be in a future.

Yes, you can purchase Jander without a subscription. Take into account that, when you purchase under subscription, you get a 20%
discount!

If you are not happy with our products for any reason, you can process a
subscription cancellation by accessing "log in" and clicking "manage subscription".

Our bi-monthly subscription is structured so that you’ll receive our products every two months. Your wise routine will arrive automatically. You’ll also get a 20% discount of­­f your products!

The free trial is offered at the cost of the shipping and the price of the products is completely free. With the free trial purchase, you are automatically enrolled into a bi monthly subscription, which renews after the 30-day trial period.

If the subscription renewal is not cancelled, a renewal order will automatically be created 30 days after your free trial order date. Your default payment method will automatically be charged when this renewal order is created. You will be charged every two months and your renewal order will contain a 2-month supply set of products.

These terms are explicitly explained through our free trial check-out process before entering payment information.

Of course, you can make any changes you want. You can update your order date, addresses, and payment information. Please note, any changes to your subscription must be done at least seven days before your next recurring order date.

We are sorry to inform that we can’t guarantee changes on an already processed order. Please, contact hello@janderskin.com and we’ll try to
help you out.

Unfortunately, you can’t cancel the subscription renewal once the order has been confirmed. Once a confirmation email has been sent, we are unable to cancel the order. Our
logistics are automated and changes in an order may cause setbacks and
confusions in the preparation of other orders.

To make sure that a subscription renewal order is not processed, please cancel your subscription, at least seven days before the renewal date.

No, there is no fee for subscription. You will only be charged once you process your order, with the value of the product you purchase.

We want to make sure our products work on your skin before having to pay full price. The free trial gives you the chance to take your time to test our
products.

We only offer 1 free trial per customer. Please note, that purchasing more than 1 free trial order is a violation of our free trial policy. Customers that do so, will be charged in full price for their
following free trials.

Having a routine is the key to great skin. Use our products wisely according to the instructions provided. We know it might sound overwhelming, but you’ll see the
benefits, and it only might take up to 2-3 minutes. Enjoy it!

How To Use

We don’t accept returns or refunds for free trial products. There’s only a
shipping fee for your free trial order, so a refund is not possible.

Unfortunately, you can’t cancel an order after it has been confirmed. Once a confirmation email has been sent, we are unable to cancel the order. Our logistics are automated and changes in an order may cause setbacks and confusions in the
preparation of other orders.

We are sorry to inform that we can’t guarantee changes on an already processed order. Please, contact hello@janderskin.com and we’ll try to
help you out.

We respect your privacy. The information you provide will not be given to any third party without your express consent. Read our Privacy Policy for further information.

To update your contact details, please log in to your account and select “Account details” to make any changes you want.

We’re currently shipping to the following countries:

Andorra, Austria, Belgium, Denmark, France, Germany, Greece, Hungary, Ireland, Italy, Luxemburg, Monaco, Norway, Holland, Poland, Portugal, Czech Republic, Romania, Spain and Sweden.

We don’t offer next day delivery. Orders in Spain and Portugal will be delivered the next day.

No, you don’t need to be home to receive your order, as a signature is not necessary. You’ll receive a confirmation email once the order has arrived

You’ll get an email update with a tracking number once your order leaves our warehouse. Please contact hello@janderskin.com if you didn’t
receive it.

We accept credit cards, non-prepaid debit cards, PayPal, Google Pay, and Shop Pay as forms of payment.

You’ll get an email update with a tracking number once your order leaves our warehouse. Please contact hello@janderskin.com if you didn’t
receive it.

If you haven’t received your order after the delivery period has ended, contact hello@janderskin.com for further help.

Unfortunately, we do not accept returns at this time. If you have further questions, please contact hello@janderskin.com and we’ll help you out.

If you’ve received a damaged
product, please contact hello@janderskin.com and we’ll help you out as soon as possible.

Yes, all of our containers and packaging are recyclable. We choose not to harm our planet.

Yes! All of our products are cruelty-free and 100% vegan.